Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
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1 Overview
Issue Badge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our certificate management platform.
Our Privacy Principles
- We collect only what we need to provide our services
- We never sell your personal information
- You have control over your data
- We use industry-standard security measures
2 Information We Collect
Personal Information
Information you provide directly:
- • Name and email address
- • Organization details
- • Payment information (processed securely by payment providers)
- • Certificate recipient information
- • Profile photo (optional)
Usage Information
Information collected automatically:
- • IP address and device information
- • Browser type and operating system
- • Pages visited and features used
- • Certificate creation and verification logs
- • API usage statistics
Third-Party Information
Information from integrated services:
- • OAuth profile information (if you sign in with Google/GitHub)
- • Analytics data from Google Analytics
- • Customer support interactions
3 How We Use Your Information
Service Delivery
- • Create and manage certificates
- • Process payments
- • Provide customer support
- • Send service notifications
Service Improvement
- • Analyze usage patterns
- • Develop new features
- • Optimize performance
- • Conduct research
Communication
- • Service updates
- • Security alerts
- • Marketing (with consent)
- • Feature announcements
Security & Compliance
- • Prevent fraud
- • Enforce terms of service
- • Comply with legal obligations
- • Protect user rights
5 Data Security
We implement comprehensive security measures to protect your information:
Technical Measures
- • 256-bit SSL encryption
- • Encrypted data storage
- • Regular security audits
- • DDoS protection
- • Secure API endpoints
Operational Measures
- • Access controls
- • Employee training
- • Incident response plan
- • Regular backups
- • Vendor assessments
Note: While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We continuously work to protect your information but cannot guarantee absolute security.
6 Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Active Accounts
Data is retained as long as your account is active and for legitimate business purposes.
Deleted Accounts
Personal data is deleted within 90 days of account closure, except where retention is required by law.
Certificate Data
Certificate records may be retained indefinitely for verification purposes, as agreed during issuance.
Legal Compliance
Some data may be retained longer to comply with legal obligations or resolve disputes.
7 Your Rights & Choices
You have several rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate data
Deletion
Request deletion of your data
Objection
Object to certain data processing
Portability
Export your data in a portable format
Opt-out
Unsubscribe from marketing emails
To exercise any of these rights, please contact us at support@issuebadge.com or through your account settings.
9 Children's Privacy
Issue Badge is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@issuebadge.com.
10 International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
EU-US Data Transfers
We comply with GDPR requirements for international transfers using Standard Contractual Clauses.
Data Localization
Where required by law, we store data within specific geographic regions.
11 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
How We'll Notify You
- Email notification for significant changes
- Dashboard notification when you log in
- Updated "Last Updated" date at the top
12 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help:
Privacy Team
Data Protection Officer
Mailing Address
Issue Badge Privacy Team
Your Privacy Matters
We're committed to protecting your data and respecting your privacy choices.
Manage Privacy Settings