Control Where Recipient Replies Go
Set a Reply-To email address so that when badge recipients click Reply on their badge email, the response goes directly to your team instead of the system email address.
Key Benefits
Direct Communication
When recipients reply to their badge email, the reply goes to your specified address — not to a system address you don't monitor.
Organization & Badge Level
Set Reply-To at the organization level for all badges, or override it on specific badges for different departments or programs.
Custom Display Name
Set both the Reply-To email address and a display name (e.g. "HR Department") for a professional appearance.
No Custom SMTP Required
Reply-To works even without a custom SMTP server. You can use it with the default system email delivery.
How It Works
Open SMTP Settings
Navigate to your Organization or Badge settings and open the SMTP tab.
Set Reply-To Address
In the Reply-To Address section, enter the email address where you want replies to go (e.g. hr@yourcompany.com).
Add Display Name
Optionally set a display name for the Reply-To (e.g. "HR Department" or "Training Team").
Save Settings
Save your settings. All future badge emails will include the Reply-To header directing replies to your specified address.
Frequently Asked Questions
The From email is the address that appears as the sender (controlled by your SMTP server or the system default). Reply-To is a separate header that tells email clients where to send replies when the recipient clicks Reply.
Yes. Set a default Reply-To at the organization level, then override it on specific badges. Badge-level Reply-To takes priority over organization-level.
No. Reply-To works independently of your SMTP configuration. You can set a Reply-To address even when using the default system email delivery.
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